Services Overview

Contracting a Gateway Managed Services provider to take care of your IT means you can focus all your resources on your primary business operations. We offer comprehensive services such as:

Consulting

Gateway Managed Services enables you to regularly assess the overall health of your IT infrastructure so you can be assured that your business operations are running at an optimum level. Our Gateway Managed Services providers will also review the past performance of your IT operations so that you can prepare in advance for future capacity requirements.

When you receive your executive summary report generated from the detailed operational and system data gathered from a 24/7 monitoring of your IT assets, you'll be kept up to date on the overview status of your IT assets and overall health.

This report also provides an overview of the status of your IT health, including hardware and software inventory changes, patch status, security vulnerabilities, total alert counts for your workstations and servers, and a summary of remediation and maintenance actions performed by your Gateway Managed Services provider.

With access to detailed performance data on your IT assets, and armed with the knowledge to expertly manage your systems, software, security, and solutions, you can count on your Gateway Managed Services provider to support you in making the right IT choices and investments for your business.


Remote Monitoring & Reporting

The Gateway Managed Services platform provides your services provider and your IT team the ability to easily monitor, track and manage the lifecycle of each IT asset from purchase through retirement, making sure you get the most out of vendor warranties—while maximizing performance and value along the way.

The platform also makes it possible to perform systemwide trend analysis and identify specific ways to optimize configurations, streamline processes and reduce operational risks within your IT operations. The result is that you get to take advantage of new technical solutions without having to worry about how to manage or maintain them, and you can be confident that the value of your IT investment is being protected.


Software Assessment

Plus, our detailed reporting functionality will give you a review of current performance while also forecasting future needs so an effective plan can be created for possible upgrades. Also, you'll be alerted when new software is available, as well as notified if software that presents a security threat is detected within your infrastructure.

Bandwidth & Website Monitoring

Your Managed Services provider can assist your business by monitoring Internet usage, including within your corporate site or any external sites that you depend upon to keep your business running smoothly. Your provider will also identify areas of potential savings, while assisting with the management of available network bandwidth.

Green Computing

Achieving more effective power management of your IT assets can help reduce your energy consumption and reduce your carbon footprint, resulting in savings for your company and for the environment. The Gateway Managed Services platform is full of tools to help your provider achieve greener management of your devices, from avoiding unnecessary transportation to the direct remote control of your devices' power states.


Security

Thanks to 24/7 monitoring of status and operational efficiency of your firewalls, backup tools, data and storage assets, when a threat is detected an immediate alert will be sent out. Your Gateway Managed Services provider can then rapidly respond to eliminate or mitigate any security threats or attacks.

Additionally, using automated patching capabilities for Microsoft systems and software based on Windows Software Update Services (WSUS), Gateway Managed Services can ensure customer assets and data are protected with immediate patching direct from Microsoft.

All of these protective measures ensure that you can supply abundant, accurate evidence of your compliance to security regulations as required and provide assurance to your customers.

Gateway Managed Services can offer you a comprehensive security package that includes:

  • Firewall Monitoring—Monitor the status and operational efficiency of your firewalls on a 24x7 basis
  • Patch Management—Ensure your network is protected with immediate patching direct from Microsoft
  • Antivirus and Anti-Spyware Update Management—Monitor your antivirus and anti-spyware software to ensure it's always up to date
  • Data Backup Reliability—Protect your customer data by monitoring the progress and status of your backup solutions


Affordable Support for Regulatory Compliance

Even small and midsized businesses are increasing their reliance on IT and adopting more complex systems, and many of them operate in regulated industries such as law, accounting or health care. Over the past few years, governments worldwide have been enforcing new regulations to protect the privacy of customer data and the integrity of business reporting. All of this exposes small and midsized business owners across industries to increased legal risk associated with complex contract management, regulatory reporting, and compliance to security and data protection standards.

Gateway Managed Services can support your legislative compliance efforts in many ways, starting with regular status reports and enabling continuous monitoring for virus, worms, spam, malware and other security threats to help assure the security of your assets and data.

By leveraging Microsoft's Baseline Security Analyzer (MBSA), for example, the Gateway Managed Services platform can also ensure that maximum security and data protection are achieved and documented on an ongoing basis.


Overview of Key Regulations

New Capital Accord / Basel II: European Union Data Protection Directive: Payment Card Industry Data Security Standard (PCI-DSS):
Financial Services—Its purpose is to ensure the integrity of financial and client data. Basel II regulations require that credit institutions maintain a minimum of 8-percent of risk weighted assets, as measured by current market and operational risks. IT solution providers can implement systems for security and authorized access, and to build safeguards against threats and hazards. All Businesses—The EUDPD regulates a broad category of "personal data," which is defined as "any information relating to an identified or identifiable natural person." The EUDPD standardizes the protection of data containing personal information of EU citizens and regulates data being sent out to locales outside of the European Union, specifically to areas found to have sub-standard data encryption standards. Global Credit Card Processing Merchants—This standard was created in 2004 by the major credit card companies to ensure that their merchants adhere to specific network standards to protect credit card systems against any security vulnerabilities and to protect cardholders from fraud. The standard applies to any credit card processing merchant and has five key goals:
  • Build and maintain a secure network
  • Protect transaction data
  • Guard against vulnerabilities
  • Implement strong access control measures
  • Regularly monitor and test networks.


Contact your Gateway Managed Services provider today to learn more or to get started

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