Why Gateway Managed Services?

Our IT solution providers are delivering efficient IT management, maintenance and support to their customers on a monthly contract basis, using remote monitoring and management technology. In return, you experience an overall lower cost of owning and supporting IT, enjoying predictable costs, and avoiding large unplanned expenses.



Lowered IT Costs

Many IT maintenance, management and support tasks have traditionally been performed on a system-by-system or site-by-site basis by onsite personnel. Onsite IT services typically take longer to perform and are costly distractions from the core of your business.

Receiving services and support remotely through Gateway Managed Services facilitates accurate, more immediate diagnosis of issues, and reduces the amount of time needed to resolve issues and perform maintenance and management tasks. This rapid resolution of issues translates into lower prices for you.

Improvements in service that you can expect to see when you sign on with a Gateway Managed Services provider include faster resolution, improved security, optimizations in your IT infrastructure, and support for more accurate budgeting.

Predictable and Planned Expenses

With a monthly contract and a service level agreement, you'll know exactly what you'll get and how much you'll be spending, but the underlying technology of Gateway Managed Services means you'll also save money in many ways.

For example, Gateway Managed Services includes industry-leading monitoring and alerting for your IT assets, so your solution provider will always know immediately when emerging and actual problems exist. This allows them to take care of issues faster, often before you experience unplanned system downtime—thus protecting your business operations and generating cost savings.

Because solution providers using Gateway Managed Services have access to detailed health and performance data about your IT assets, they can more easily identify trends and opportunities to improve the configuration of your resources, and provide you with regular reports to help you understand exactly what's happening on your network. When projects outside the monthly contract are required, it is easier to budget for them and minimize the impact on your business operations and bottom line.

Focus on Your Core Business

As the owner of a small or midsized business, you invest in IT to increase your operational ROI. Trouble can arise, however, when you or your team is distracted from your core business initiatives because of IT issues. Maybe IT support and management are being performed by employees who have multiple duties that can affect both their ability to deliver in other areas and the overall quality of IT support.

With all the IT health and performance data that 24x7 monitoring brings in, your solution provider is better positioned to help you optimize configurations, manage system and software versioning, and eliminate costly and obsolete equipment.




Reducing Complexity, Gaining Advantage

The application of new and improved IT solutions can create real opportunities to increase efficiency and competitive advantage.

To gain the advantages of IT without the risk and complexity, contract for managed services from a Gateway Managed Services provider. They'll help make sure that IT remains an asset to your business and help optimize your returns from your technology investments. For example, the Gateway Managed Services platform provides the ability to easily monitor, track and manage the lifecycle of each IT asset from purchase through retirement, make sure you get the most out of its vendor warranty, and maximize its performance and value along the way.

Your Gateway Managed Services provider will perform systemwide trend analysis and identify specific ways to optimize configurations, streamline processes and reduce operational risks within your IT operation. Your provider is part of a community of over 3,000 solution resellers who have access and contribute to a wealth of information that aids in the daily management and maintenance of IT systems and devices. You can rest easy knowing that your provider is apprised of the latest solutions and troubleshooting techniques, so you don't have to be.



Contact your Gateway Managed Services provider today to learn more or to get started

Interested in becoming a Business-In Action partner? Learn more about our partner program and other resources for resellers.